Frequently Asked Questions
Select a Category
Select a Category
Leasing
+ - What does Joint
Leasing mean? Each resident signs their
own lease for their specific bedroom. So, if a roommate moves out,
the other residents are not responsible for that person’s rent.
Please note that common areas are a shared space.
+ - What are rental
installments? Why is my rent not prorated? A rental installment is a payment made as part of a series
of payments. To simplify the billing process, the entire sum of the
housing contract is divided into EQUAL installments. Instead of
reducing the first installment and increasing the remaining
installments, all installments are equal. These installments are
factored into the start and end dates of the lease, including
proration.
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
Maintenance
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request through the online
resident portal.
Guarantor
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request through the online
resident portal.
General
+ - What should I bring
to my new apartment? While the
furniture and appliances are included, below is a guide to help you
with the personal belongings that you will need to provide:
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.