Frequently Asked Questions
Select a Category
Select a Category
Leasing
+ - What does
Individual Leasing mean? Each resident
signs their own lease for their specific bedroom. So, if a roommate
moves out, the other residents are not responsible for that
person’s rent. Please note that common areas are a shared
space.
+ - What are rental
installments? Why is my rent not prorated? A rental installment is a payment made as part of a series
of payments. To simplify the billing process, the entire sum of the
housing contract is divided into EQUAL installments. Instead of
reducing the first installment and increasing the remaining
installments, all installments are equal. These installments are
factored into the start and end dates of the lease, including
proration.
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
Maintenance
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Parent
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal or by check or money order
at the leasing office. NO CASH ACCEPTED. Convenience fees may be
charged for online payments. Late fees vary by property. Refer to
your Housing Contract for more information.
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
General
+ - What should I bring
to my new apartment? While the
furniture and appliances are included, below is a guide to help you
with the personal belongings that you will need to provide:
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.